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This document will be effective until May 6th, 2024. For the most recent version, please refer to this page.

This document constitutes the Terms of Use for Logto Cloud, an authentication and authorization managed service provided by Silverhand Inc. By using Logto Cloud, you agree to be bound by the following terms and conditions, collectively referred to as "this Agreement." If you do not agree with any of these terms, please do not use the Logto Cloud service.

1. License and Ownership

1. License: Logto Cloud is a licensed service. You are granted a non-exclusive, non-transferable license to use Logto Cloud in accordance with the terms and conditions outlined in this agreement and the selected plan. The source code and underlying technology of Logto Cloud are proprietary and confidential to Silverhand Inc.
2. Ownership: Logto Cloud is owned and copyrighted by Silverhand Inc. All rights not expressly granted to you are reserved by Silverhand Inc.

2. Use of Logto Cloud

1. Restrictions: You agree not to use Logto Cloud for any unlawful purpose or in any way that could damage or disrupt the service or interfere with any other party's use of the service. You also agree not to attempt to gain unauthorized access to any part of Logto Cloud, or any system or network connected to Logto Cloud.
2. Your Data: You retain all right, title, and interest in and to any data or content that you upload or transmit to or through Logto Cloud. Silverhand Inc. will treat such data in accordance with its Privacy Policy.

3. Subscription and Termination

1. Subscription: Logto Cloud is a paid service, and you can choose from different subscription plans, including a free plan with limited features and resources. By subscribing to Logto Cloud, you agree to pay the applicable fees and charges as per the chosen plan.
2. Termination: This Agreement will remain in effect until terminated by either party. You may cancel your subscription at any time, and Silverhand Inc. may terminate your access to Logto Cloud if you violate any terms of this Agreement or fail to pay the required fees.
3. Effect of Termination: Upon termination of this Agreement or your subscription, all rights granted to you under this Agreement will immediately cease, and you must immediately cease all use of Logto Cloud.

4. Customer Support

Silverhand Inc. will provide customer support for Logto Cloud based on the subscription plan you have chosen. Customer support may be available via email or ticket, depending on your plan. Silverhand Inc. will make commercially reasonable efforts to respond to your inquiries and resolve issues promptly.

5. Account Security and Responsibilities

1. Account Security: You are responsible for maintaining the confidentiality of your Logto Cloud account credentials, including your username and password. You agree to notify Silverhand Inc. immediately of any unauthorized use of your account or any other security breach.
2. User Responsibilities: You agree to use Logto Cloud in compliance with all applicable laws and regulations. You are solely responsible for the activities conducted under your account and any content or data uploaded to the service.

6. Acceptable Use Policy

We want to create a safe and respectful environment for all Logto Cloud users. By using our service, you agree to follow the Acceptable Use Policy. This policy may include but is not limited to::

1. Be Lawful: Please use Logto Cloud for legal and legitimate purposes only. Don't engage in any illegal activities or use the service to harm others.
2. Be Respectful: Don't post or transmit any content that is defamatory, abusive, harassing, or violates the rights of others.
3. Protect Your Account: Keep your Logto Cloud account safe by not sharing your login credentials with others. If you suspect any unauthorized use of your account, please let us know immediately.
4. Data Responsibility: You are responsible for the data you upload or transmit through Logto Cloud. Ensure that you have the necessary rights and permissions to use and share that data.
5. No Harm to the Service: Please don't engage in any actions that could disrupt or harm the functionality of Logto Cloud or other users' experience.
6. No Unauthorized Access: Don't attempt to access any parts of Logto Cloud or systems without proper authorization.
7. Follow the Law: Comply with all applicable laws and regulations while using Logto Cloud.
8. No Spam: Don't use Logto Cloud to send unsolicited messages or spam.
9. No Malware: Don't use Logto Cloud to distribute malware or other malicious code.

7. Intellectual Property

1. Trademarks: Logto, Logto Cloud, Silverhand Inc., and any associated logos are trademarks owned by Silverhand Inc. You agree not to use these trademarks without prior written permission from Silverhand Inc.
2. Feedback: Any feedback, suggestions, or ideas provided by you regarding Logto Cloud may be used by Silverhand Inc. without any obligation to compensate or credit you.

8. Data Protection and Privacy

At Logto Cloud, we take the security and privacy of your personal information seriously. We have implemented various security measures to protect your data, as outlined in our Privacy Policy. Some of the key security practices we follow include:

1. Secure Communication: All communication between you and our Logto services is enforced by TLS (Transport Layer Security) to ensure that all data transmitted between your device and our service is encrypted and secure.
2. Private Database Network: The Logto database resides in a private network within the Azure West Europe region and has no direct access to the public internet. This setup ensures that your data is stored in a secure and protected environment.
3. Data Isolation: Each tenant has a dedicated database role, and we enforce Row-Level Security to ensure that your data is isolated within the database. This means that only authorized users have access to the data, and each tenant's data is completely separated from that of other tenants.
4. Password Encryption: We prioritize the security of your passwords. Logto does not store passwords in plain text. Instead, all passwords are encrypted using the Argon2 algorithm, a secure password hashing algorithm. This ensures that even in the event of a data breach, your password remains protected and uncompromised.
5. Database Encryption: For an added layer of security, all data stored in the Logto database is encrypted at rest, ensuring that your sensitive information remains safe and protected. You can find more details about our database encryption in the section on Information protection and encryption.

We regularly review and update our security practices to ensure that your personal information is safeguarded at all times. If you have any questions or concerns about the security of your personal information, please feel free to contact our security team at [email protected].

9. Indemnification

You agree to indemnify and hold harmless Silverhand Inc. from and against any claims, damages, liabilities, and expenses arising out of or related to your use of Logto Cloud or any violation of these Terms of Use.

10. Changes to the Service

Silverhand Inc. may make updates, enhancements, or changes to the service from time to time. These changes are aimed at enhancing the functionality, security, and overall performance of Logto Cloud.

Any changes we make will be carefully considered and aligned with our commitment to delivering a reliable and efficient service. While we may introduce new features or adjust existing ones, our core mission of providing a secure and user-friendly authentication and authorization managed service remains unwavering.

Significant updates or changes that may materially impact your usage of Logto Cloud will be communicated to you in advance, whenever possible. We value your feedback and will take it into account as we continue to evolve the service to better meet your needs.

11. Third-Party Services

Logto Cloud utilizes the following third-party services to enhance its functionality and provide a seamless experience:

1. Azure Cloud Infrastructure: Logto Cloud is hosted on Microsoft Azure, a cloud infrastructure provided by Microsoft Corporation. By using Logto Cloud, you acknowledge that your data and information may be stored and processed on Azure servers. Please refer to Microsoft Azure's Privacy Policy and Terms of Service for more information on data handling, security, and the terms of use.
2. SendGrid Email Services: Logto Cloud utilizes SendGrid, an email service provided by Twilio Inc., to facilitate email communications related to your Logto Cloud account, such as account verification and notifications. The use of SendGrid is subject to Twilio's Privacy Policy and Terms of Service.
3. Cloudflare Network Protection: Logto Cloud employs Cloudflare's network protection services to enhance security and performance. Cloudflare is a service offered by Cloudflare, Inc. By using Logto Cloud, your traffic may be routed through Cloudflare's network. For more information on Cloudflare's data handling practices, please review Cloudflare's Privacy Policy and Terms of Service.

Please note that while these third-party services contribute to the reliable operation of Logto Cloud, their usage is subject to the respective third-party providers' terms, conditions, and privacy policies. Silverhand Inc. does not endorse or assume any responsibility for the actions or services of these third-party providers. Users are encouraged to review the terms and policies of these third-party services separately.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement due to events beyond their reasonable control, including but not limited to acts of nature (such as earthquakes, hurricanes, floods, wildfires, etc.), wars, acts of terrorism, civil unrest, strikes, labor disputes, government actions or restrictions, epidemics, pandemics, or other similar events.

In the event of a Force Majeure Event, the affected party shall promptly notify the other party in writing and shall use commercially reasonable efforts to mitigate the impact of the event on their obligations under this Agreement. The time for performance of the affected party's obligations shall be extended for a period equal to the duration of the Force Majeure Event. However, if the Force Majeure Event persists for a continuous period of 30 days, either party may choose to terminate this Agreement by providing written notice to the other party.

13. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any principles of conflicts of law.

14. Entire Agreement

This Agreement constitutes the entire agreement between you and Silverhand Inc. with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written.

15. Modification

Silverhand Inc. reserves the right to modify this Agreement at any time by posting the modified terms on its website or by providing notice to you. Your continued use of Logto Cloud following any such modification constitutes your acceptance of the modified terms.

16. Assignment

You may not assign this Agreement or any of your rights or obligations hereunder without the prior written consent of Silverhand Inc. Any attempted assignment in violation of this provision shall be null and void.

17. Severability

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.

18. Waiver

The failure of Silverhand Inc. to enforce any right or provision of this Agreement shall not be deemed a waiver of such right or provision.

By using Logto Cloud, you acknowledge that you have read, understood, and agree to be bound by this Agreement.